FAQ
Frequently Asked Questions
Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will be required to respond to a complaint from our company.
How can I track my parcel?
You can track your package using your order number and email address by going to the *Track my order* section on our website.
What are the shipping times for your products?
We do our best to ship your order within 24 hours, but sometimes it can take up to 72 hours . Your order will then be handed over to the carrier, and you will receive it within 5 to 10 business days (depending on the time of year, promotions, and the shipping service).
Is delivery free ?
This depends on several factors (promotions, time of year, etc.). If delivery is free, we will display it on our website.
Do you deliver worldwide ?
Currently, we primarily deliver to Europe . Please check the list of available delivery countries when placing your order.
Where do we ship your product from ?
Our offices are located in France . Our international warehouse is located in China. However, following our recent expansion, we plan to launch our next collections from a warehouse in France, which will allow us to deliver within France in less than 7 days.
I haven't received all the items in my order, what's going on ?
Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two separate deliveries. The rest of your order will most likely arrive shortly.
I received a damaged item. What can I do ?
We're sorry to hear that. Simply send us a message via the website's contact form, by email, or by chat, and we'll send you a similar replacement item as soon as possible.
What is the quality of the products you offer ?
Our items are carefully crafted by professionals; we prioritize the quality of materials to create high-quality products.
What payment methods are available ?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept checks, money orders, or bank transfers.
How do I return a product ?
For any information request, please contact us at our support email address: support@jaahna.fr
If you would like more information about returns, please refer to our Return Policy.
Are return shipping costs covered ?
All return shipping costs and other charges are the responsibility of the customer.
Can I request a refund for the product ?
You can submit a refund request to our support team: support@jaahna.fr
Company information
Jaahna, managed by Hawa Gary
RCS registration number: 905 323 564 Paris
Address: 24 rue d'Alsace Lorraine, 75019 PARIS
Country: FRANCE
